Our return policy terms have a 30 day duration. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, gift cards are non-refundable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Use the following address to return your products:
528 Anacapa Street
Santa Barbara California US 93101
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again before contacting your credit card company. It may take some time before your refund is officially posted.
Reach out to your bank, as there is often some processing time before a refund is posted.
If you’ve completed all above, and you still have not received your refund, please contact us at:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org before sending your item to the following address:
528 Anacapa Street
Santa Barbara California US 93101.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased or the gift giver had the order shipped to their selves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.