When will my order be fulfilled?

Our roastery is open Monday-Friday, 7am-4pm. All orders placed by 7am will be fulfilled same-day. All orders placed after 7am will be fulfilled the next business day. Orders placed after 7am Friday will be fulfilled on Monday.

Why is my shipment delayed?

Unfortunately, once we have dropped off a package to one of our carrier partners, we are no longer able to influence the time it takes to arrive at its destination. If your order has not arrived 10 days after it has been fulfilled, please reach out to orders@dunecoffee.com with your order number.

What do I do if my order arrives damaged or I received the incorrect item.

Please send an email to orders@dunecoffee with your order number and an image of the damaged or incorrect item. We will get a replacement sent out to you ASAP!

Why won’t my gift card work online or in store?

We offer two types of gift cards: online and cafe. Online gift cards only work on our online store, dunecoffee.com. Cafe gift cards only work at our in-person cafes. If you ordered an online gift card, but intended to order a cafe gift card, please use your online gift card to purchase a cafe gift card. If you ordered a cafe gift card, but intended to order an online gift card, email orders@dunecoffee.com with your order number.

TERMS:

Our return policy terms have a 30 day duration. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  We only accept returns for non-coffee items that are unused/unworn. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not accept returns on coffee. However, if you believe there was a problem with your order, please email us at  orders@dunecoffee.com so we can help make it right.

Please note, gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

SHIPPING INSTRUCTIONS:

Use the following address to return your products:

528 Anacapa Street

Santa Barbara California US 93101

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again before contacting your credit card company. It may take some time before your refund is officially posted.
Reach out to your bank, as there is often some processing time before a refund is posted.
If you’ve completed all above, and you still have not received your refund, please contact us at:

orders@dunecoffee.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: orders@dunecoffee.com before sending your item to the following address:

528 Anacapa Street

Santa Barbara California US 93101.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased or the gift giver had the order shipped to their selves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

When do you roast?

We roast Monday-Friday!

How fresh is the coffee when shipped?

We roast and ship our coffee same-day to ensure you are always getting the freshest beans possible!

How do I learn about new coffees?

Sign up for our email newsletter! You’ll be the first to hear about new coffee releases and exclusive online sales.

What is the best way to store coffee?

Our 10oz and 2lb bags are designed to keep your coffee fresh. Seal the bag tight and you are good to go! For 5lb bags (or if you don’t go through coffee very quickly), we recommend any air-tight container. Limiting sunlight and heat exposure will also help preserve your coffee.

Can I place a bulk order for pick up?

Yes! We offer regular and decaf drip coffee in bulk. We have two options: Barista Boxes for 8-12 people and Cambros for about 50 people. Bulk coffee orders may be placed same-day, but it is recommended to order a few days in advance to secure your desired pick-up time. To place an order, please call or visit the cafe you would like to pick up your order from or email info@dunecoffee.com.

What espresso do you use?

We use our Zip Zinger blend for everything, Presidio Decaf and a rotating Single Origin offering upon request.

What do you serve on drip?

We are always brewing Zip Zinger on drip (Zip on drip)! During our peak hours, we also offer a rotating Single Origin offering.

What are your hours?

Anacapa: 6am-5pm Monday-Saturday, 7am-5pm Sunday

State: 7am-4pm Daily

Storke: 6am-4pm Monday-Friday, 7am-4pm Saturday-Sunday

Calle Real: 7am-4pm Daily

What holidays are you closed?

Dune is open 364 days a year (365 days on leap years). We are only closed on Christmas Day! We are open from 7am-2pm on the following holidays: Fourth of July, Thanksgiving, and Christmas Eve.

How do I change the frequency of my subscription?

How do I skip/pause a shipment?

How do I cancel my subscription?

How do I change billing for my subscription?

All of this can by done via our wholesale customer portal!

Simply click the person icon in the top right, log in to your account, and from your account page you can click the 'manage subscriptions' button located beneath 'account details' on the right hand side. 

Wait, didn’t you used to be called something else?

It’s true! We opened our first three coffee shops under the name The French Press. Everything is the same - we rebranded to unite our coffee shop and roasting operations!

Are you hiring?

We are always accepting applications. If you’re interested in working with us, fill out our application here: https://www.dunecoffee.com/pages/job-opportunities!